Worse customer service that I have ever dealt with. "Manager" Billy called me a F****** B**** because they made an incorrect order. I asked for a remake and offered to bring in the pizza that was delivered and was told to get off the F****** property and never return when I went into the store for a refund.
Five Star Pizza is a joke. The people that work there are VERY unprofessional and rude. I order two pizza's and pizza rolls from there and when my order got to my house it was wrong and cold. My husband called to inform them of the mistake and when he called a girl answered and had no clue how or what to say so she said let me put another manager on the phone. At this put and time anyone would assume if your a manager you should be able to assist the situation by giving the customer what they PAID for. The manager that then got on the phone was just plain out rude and unprofessional he said this is your order and I am not replacing it, when in fact it was not. My husband explained how we were loyal customers and he did not understand how someone especially a business would say well this is your order you already paid I have your money to bad not my problem. I could not believe what I was hearing. The conversation got nowhere as he refused to give us what we paid for.
This place should be closed down the people that work here think they are in some gangster movie I was afraid to go to the place to further dispute things since the owner put a gun in someone's face. Stay away from this place! Worst customer service and what a waste of money since no one will eat what they gave to us. $40 bucks down the drain and to be degraded.
From a mad and shocked family you will never steal our money again.
Lived in Palm Coast for the past four years and it is with great joy that we have finally found a wonderful pizza! The delivery service is fast and friendly and pizza is hot upon arrival. I am so pleased I am telling everyone I know.