Been here three times every time after the first was a "second chance". We should not have been surprised by the lack of service we received going on our past experience but atmosphere is great so we tried again. After placing our orders we were told that the "kitchen was backed up" so I expected a wait but judging by that here was only 8 other patrons it should not have taken an hour to receive our food. When I asked our server about the wait she retreated to the kitchen where I assume she stayed for the next 35 min until our food was ready. Even after that she was MIA until my wife went and found her to request our bill!